Recent Developments in Building Measurable Patient Support Programs (2025)

Patient support programs (PSPs) in 2025 are focused on providing resources that help patients access, afford, and adhere to prescribed medications, with greater emphasis on both technological solutions and the importance of human connection.3

A more effective PSP approach requires breaking down silos across the healthcare system—integrating user-friendly technology (like telehealth and secure messaging) with expert human guidance to deliver continuous, personalized support.3

Dynamic evolution is key:
PSPs must become easier to access, more adaptive, and more integrated into care, driven by ongoing feedback and connected systems, to meet changing patient needs.3

Cost efficiency and revised staffing models are major trends in 2025, with a move toward flexible, metrics-driven program management (including both dedicated and shared staffing models) to help PSPs deliver measurable, sustainable results.4

Even as Medicare implements a $2,000 Part D cap in 2025, there remains a critical need for charitable foundation-backed patient assistance, as federal insurance beneficiaries continue to face affordability barriers that PSPs help address.1

The broader trend is toward smarter, more collaborative, data-informed program structures that can clearly demonstrate their value and support improved patient outcomes across the healthcare system.34

Sources:

1. https://www.pharmaceuticalcommerce.com/view/looking-ahead-medicare-reforms-2025

3. https://insights.covermymeds.com/patient-experience/patient-support-services/bridging-awareness-gap-for-patient-support-programs

4. https://www.fiercepharma.com/sponsored/whats-ahead-patient-support-services-2025